Charge 3 display corrupted

[vonnie91]

Hi, hopefully someone could help me ☹️

Sometime last week I noticed there were horizontal lines on the top of my screen. Looks like some pixels disappeared. I was hoping it was going to go away on its own but it hasn't. I tried changing the clock face but the lines are still there.

It still works properly but I'm afraid it might get worse with time. I got it as a Christmas gift on December 2018, so it hasn't even been a year. I take good care of it, so it's disappointing that it got like this out of nowhere. I sync it with my android Samsung Galaxy S10. Is there a way to resolve this? If not, would I qualify for a warranty?

Thanks.

Moderator edit: subject for clarity

[MrsAMac]

Hi, I am on my third Charge 3 and I am still having problems.  I purchased my Charge 3 when they were first released last year and within 5 months it started losing charge.  Fitbit kindly replaced it with another Charge 3 only to have the same issue two more times.  I am now on my third Charge 3 and now I am having the horizontal lines thru my screen.  I have reset it and changed clock faces with no success.  Fitbit please help because this is one device I have not had the pleasure of enjoying. It is not properly tracking my activity nor sleep. I was also a Charge 2 owner with the same issues which caused me to purchase the Charge 3.

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @MrsAMac and @vonnie91.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your cases to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 😊

[MrsAMac]

I understood my issue would be passed to the support team, however, I have yet to hear from them.  I posted 10/30/19.

[Danielc_1980]

I also have this issue. I received it for a Christmas gift and have had a replacement for the same issue now I am experiencing the same issue again except with several lines in the top third of the screen. It sounds like this is a bad issue with this model. 

[iempower53SP]

Hi MrsAMac

i am experiencing the identical issues except this is my 1st charge 3.  I’m hoping u find resolution to y

the issues. I’m almost ready to change to the Apple Watch as I’m very frustrated with these issues. 

[AlejandraFitbit]

Thanks for your participation in the Community.

I understand how are you feeling and appreciate all the efforts in trying to fix this display issue.

@Danielc_1980 and @iempower53SP, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@MrsAMac, have you replied to support's last email? Have you checked your spam folder?.

I hope to hear from you soon. 🙂

[MrsAMac]

I have replied to Fitbit.  They offered a replacement of the Charge 3 or a discount on certain replacement products.  Since I have had one Charge 2 and three Charge 3, I chose to try the Versa Lite.  I wish the option could have been the regular Versa, but I will give this one a chance.  If I experience the same issues, I will be switching to an Apple Watch.  Five Fitbit devices in less than 3 years is too costly and enough.  I could have paid for two Apple Watches.  If Fitbit would focus on the Charge 3 water resistant issue, I think it would solve the problem.  I didn’t use it in any type of water, but it appears the Charge 3 does not adapt to sweat.  I enjoyed my Charge 3, but too much activity causing perspiration has an impact on the battery charge area of the device.

[AlejandraFitbit]

I appreciate all the participation in the Forums, @MrsAMac.

It's great to hear that you will be receiving a Versa Lite. At the moment of receiving it, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set it up. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping! 🙂

[Timsaunders56]

I am having the same problem with missing lines across the screen have change clock etc but still missing 

[Danielc_1980]

you have the replace the unit. I am on my 4th one

Sent from Yahoo Mail on Android

[Dudeman72]

I am about to replace charge 3 for second time because of this issue - horizontal lines in display.  I love the Fitbit but am considering changing to another model.  I box with it - so anyone know if there is a Fitbit model stronger / more robust / better suited to that type of activity?  I don’t smash it on anything but it is pretty jarring to work a bag or pads...