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Charge 3 display corrupted

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‎12-15-2019 10:26 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎12-15-2019 10:26 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

A few weeks ago I saw one or two lines. I did some research and saw to troubleshoot to reboot and try changing clock faces. I did all of that and it made it worse. I see this people reporting this for months. Any Fix or just replacing? I use an iPhone and syncing is fine. I have had the Fitbit since June 2019.

 

thanks

aimee

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎12-16-2019 03:19

‎12-16-2019 03:19

A warm welcome to the Community, @Aimeedaly.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 😉

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎06-10-2020 15:00

In response to AlejandraFitbit

‎06-10-2020 15:00

Hi I am having the same issue with the replacement Charge 3 I got in Dec. I have rebooted and it still has the lines through the display screen.

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‎06-10-2020 16:53

In response to Aimeedaly

‎06-10-2020 16:53

I had the same problem and was told they would not fix it

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