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Charge 3 display corrupted

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‎01-02-2020 09:57 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-02-2020 09:57 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

My Charge 3 now has horizontal lines running across the screen. I have tried a hard reset, rebooting the device, and putting on charger to reset several times. The lines are still there. I am attaching a pic of my Charge 3 screen. What can I do? Thanks.

 

3A89FD64-97A5-4F10-A4AB-7D6DDCDEEF01.jpeg

 

 

Moderator edit: subject for clarity

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‎01-02-2020 13:27

‎01-02-2020 13:27

Contact Customer Support.

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‎01-02-2020 13:27

‎01-02-2020 13:27

Contact Customer Support.

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‎01-03-2020 11:00 - edited ‎01-03-2020 11:00

‎01-03-2020 11:00 - edited ‎01-03-2020 11:00

It's great to see you here, @CBarnhill and @SunsetRunner, thanks for the input.

 

I appreciate all the efforts in trying to fix this display issue and the attachment. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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