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Charge 3 display corrupted

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‎01-02-2020 20:09 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

‎01-02-2020 20:09 - last edited on ‎09-28-2020 15:40 by Fitbit Moderator

My Fitbit Charge 3 started showing vertical white lines and the screen became way less responsive about a week ago. It went away briefly but came back after about 10 minutes. The lines showed up after putting it on the charger after returning home from work.

 

I have done everything. I have soft reset. Long reset. Changed the clock face. Exhausted the battery and recharged it and nothing has fixed it.

 

 

Moderator edit: subject for clarity

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‎01-03-2020 03:09

‎01-03-2020 03:09

Welcome to the Community, @Coralfaleen.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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