Charge 3 display corrupted

[JimmyBastings]

My Charge 3, without visible damages and while being fully charged, shows white vertical streaks across the screen. The touchscreen also seems to be far less responsive than before, not responding to touch or swiping. I have reset the device already but this has not solved the issue.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @JimmyBastings.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 

[Johnny954]

I will also need help with this issue. I have done the same as the originator of this message. 

[JimmyBastings]

Thanks for following up with me, will keep an eye out for the support team.

[AlejandraFitbit]

You are welcome, @JimmyBastings. Let us know if you need anything else.

Great to see new faces @Johnny954, welcome and thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

I will catch you later.