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Charge 3 display corrupted

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‎01-11-2020 21:05 - last edited on ‎09-24-2020 19:06 by

‎01-11-2020 21:05 - last edited on ‎09-24-2020 19:06 by

When I took my watch out from the charger the screen showed white lines. Followed all the advice given here. Restarted it, rebooted it and cleared the data and it is still the same. Got my watch as a gift last December 26,2018. Need help please. 

 

 

Moderator edit: subject for clarity

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‎01-12-2020 03:21

‎01-12-2020 03:21

A warm welcome to the Community, @Apgar23.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-13-2020 07:20

In response to AlejandraFitbit

‎01-13-2020 07:20

Thanks Alejandra. Got an email from the Fitbit support. Daniella was very helpful. Fitbit will replace my watch. Thank you FITBIT TEAM.

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