Charge 3 display corrupted

[Parmeshwar]

After pairing my Charge 3 with app on my iPhone I get a horizontal line on the watch. I did tried to restart but even when the smile face disappears, the white line is comes back. Also it asks me to do setup again with my app. I have latest version of Fitbit running as per app. 

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Parmeshwar.

Thanks for troubleshooting this display issue. If your tracker's display is corrupted, I recommend taking a look at this post and make sure you have followed the instructions provided there.

Now about the setup, can you please be more specific about it? Did you pair your device?.

I hope to hear from you soon. 🙂

[Parmeshwar]

 I tried restarting my charge 3 and then again Tried to connect to the app but after setup is done on the app my watch shows only this. I tried removing the device from my account and try to set it up again but it always ends up with just this line. Added few snapshot from the app as I am not sure what are my next steps. Please help.

 

 

 

 

[AlejandraFitbit]

Thanks for the update and the screenshots, @Parmeshwar.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂