help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 broken strap

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2020 11:17 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

‎01-18-2020 11:17 - last edited on ‎09-24-2020 17:44 by Fitbit Moderator

I bought my Fitbit last February and the catch on the strap is broken. Can I get a replacement?

 

 

Moderator edit: subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-18-2020 11:20

‎01-18-2020 11:20

Hi @Logananna     Click here to file a claim on your device's in-warranty Fitbit band. Let us know what happens.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎01-20-2020 12:31

‎01-20-2020 12:31

Welcome to the Community, @Logananna and @Odyssey13, thanks for the input.

 

I was able to see here that our friend @Odyssey13 provided some instructions in order to find a solution regarding your broken band. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

 

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer