Charge 3 display corrupted

[LiamMolamphy]

Hi my charge3 screen has suddenly truncated. The top quarter of the screen is blank. Tried reboot to no avail Any suggestions please

Thanks

Moderator edit: subject for clarity

[SunsetRunner]

Try a Long Restart:

CHARGE 3 LONG RESTART
Connect the device to the charging cable.
While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
The device turns off.
The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
Remove the device from the charging cable. The device shuts down.
Important: Plug the device into the charging cable again.

[AlejandraFitbit]

Welcome to the Community, @LiamMolamphy and @SunsetRunner, thanks for the input.

I appreciate all the efforts in trying to fix this display issue. Also, I was able to see here that our friend @SunsetRunner provided some instructions in order to fix this problem. Was this the answer you were looking for? If it was, I recommend marking the answer given as the best answer. By doing this, other users with the same inquiry will be able to find a faster response.

Now, if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out.

[LiamMolamphy]

Thanks but no luck. Tried but screen is still the same

[AlejandraFitbit]

Thanks for the update, @LiamMolamphy.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂