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Charge 3 display corrupted

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‎01-25-2020 12:33 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

‎01-25-2020 12:33 - last edited on ‎09-23-2020 17:45 by Fitbit Moderator

D9910057-BF61-4AEB-A3ED-798B2EF442D2.jpeg

 

My Fitbit Charge 3, has recently started showing black horizontal lines on the display. Never gotten it wet, not in shower bath just normal day wear (I.e rain, washing hands, etc.) tried restarting 5x and changing the watch face as others have suggested but nothing has worked. Can anyone help me out?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎01-25-2020 12:37 - edited ‎01-25-2020 12:39

‎01-25-2020 12:37 - edited ‎01-25-2020 12:39

Please someone get back to me 

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‎01-26-2020 10:00

In response to CW23

‎01-26-2020 10:00

Welcome to the Forums, @CW23.

 

Thanks for troubleshooting this display issue and for the attachment. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎06-10-2020 14:32

In response to AlejandraFitbit

‎06-10-2020 14:32

hi there this has actually happened again on my replacement recently and now it’s completely not working, not syncing has lines and a white screen I cannot wear my Fitbit charge 3 due to this. Please can you get back to me? With a solution. 

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‎06-10-2020 15:06

‎06-10-2020 15:06

My Fitbit Charge 3, started showing black vertical lines on the display, though I never got it wet. I  tried restarting but there was no change. It is totally dark now so I'm unable to use it.

 Can anyone help me out?

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