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Charge 3 display corrupted

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‎01-29-2020 23:45 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎01-29-2020 23:45 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

Hi, just wondering if anyone has had a similar issue to me? My Charge 3 has several horizontal and vertical black lines across the display. I have tried resetting as per the instructions from Fitbit but it has made no difference. Any insight?

 

 

Moderator edit: subject for clarity

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‎01-30-2020 03:06

‎01-30-2020 03:06

A warm welcome to the Community, @Hcrx90.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-30-2020 03:11

In response to AlejandraFitbit

‎01-30-2020 03:11

Hi my charge 3 is doing the same thing I have quite a few horizontal lines and the display is getting harder to see.  I have restarted 3 times and also made sure phone is up to date but to no avail. I’ve only had this since 31st august 2019.

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