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Charge 3 display corrupted

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‎02-09-2020 19:56 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

‎02-09-2020 19:56 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

I noticed one day a week or two ago that my Charge 3 had white lines, so I did several long resets and the lines didn't go away but it was still usable. It went missing for about a week, hiding under my nightstand where I keep it to charge, and I happened upon it tonight and this is the screen that's come up now, it's not resetting and I obviously can't flip through to fix anything either

 

 

Moderator edit: subject for clarity

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‎02-10-2020 03:09

‎02-10-2020 03:09

Welcome to the Community, @SammiM21.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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