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Charge 3 display corrupted

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‎04-15-2020 14:14 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 14:14 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

I'm fed up with my Charge 3 not working. Tired of the white lines that obscure the screen, the presses-swipes-taps that the thing won't respond to, tired of my steps not getting recorded accurately, and tired of not being able to trust this expensive piece of equipment. Most of all, I'm tired of Fitbit thinking it can turn out junk equipment and charge a lot for it. What's up, Fitbit?

 

 

Moderator edit: subject for clarity

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4 REPLIES 4

‎04-24-2020 09:50

‎04-24-2020 09:50

Welcome to the Community, @SusanHW.

 

I am sorry for the delay in response and understand how are you feeling. Regarding the issues you are experiencing with your Charge 3, what troubleshoot have you tried so far? Are you still having these problems?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎04-24-2020 20:59

In response to AlejandraFitbit

‎04-24-2020 20:59

I returned my Charge 3 to Costco.  This is the second $100+ Fitbit device to fail on me.  You should have stayed with the pebble technology.  I also dumped my shares of your stock.  You make an unreliable product and I will never buy from you again.

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‎04-24-2020 21:40

In response to AlejandraFitbit

‎04-24-2020 21:40

I’m going to cancel my premium subscription and return if I find out where it was purchased.

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‎04-24-2020 22:27

‎04-24-2020 22:27

Agree!!  Junk.  Like there are no alternatives out there???

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