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Charge 3 steps count inaccurate

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‎04-15-2020 04:39 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-15-2020 04:39 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

The last couple of days I had issues where the number of steps were different on my tracker and the app for windows 10 (dashboard). The tracker had indicated I had reached 10,000 steps but in the app only 6000 were displayed. There seems to be a difference of a couple of thousand steps.

 

Last night I manually sync'd the tracker and the number of steps were the same in app and tracker (15,000). This morning when I checked the app again for yesterday, the number of steps has reduced to 7000 (so more than half less than indicated yesterday).

 

I have already tried re-pairing and restarting the tracker, but this doesn't help.

 

 

Moderator edit: subject for clarity

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‎04-26-2020 08:05

‎04-26-2020 08:05

Welcome to the Forums, @Vinci3011.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this accuracy issue.

 

I would like to know if you keep experiencing this problem? Are you manually logging any type of activity that might be taking away some of your information? If so, I recommend deleting that activity and see if your information goes back to normal.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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