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Charge 3 not getting any notifications

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‎04-13-2020 03:34 - last edited on ‎09-17-2020 15:30 by

‎04-13-2020 03:34 - last edited on ‎09-17-2020 15:30 by

My new fitbit charge 3 is not receiving any notifications, ie, text, emails etc. All notifications enabled. Any ideas?

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

‎04-14-2020 08:15

‎04-14-2020 08:15

What phone are you using?

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‎04-14-2020 15:28

In response to SunsetRunner

‎04-14-2020 15:28

IPhone  10xr

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‎04-14-2020 16:29

In response to RDH

‎04-14-2020 16:29

I see an Iphone XR on the Approved Devices list but not a 10XR.  I have no idea if that matters but if your phone is not on the Approved Devices list it may work for some functions and not others.

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‎04-14-2020 18:41

In response to SunsetRunner

‎04-14-2020 18:41

Hi thank you for your response. I had my. Charge 3 for 9 months. It has been receiving my text messages the whole time until recently.

Sent from my iPhone
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‎04-15-2020 00:05

In response to RDH

‎04-15-2020 00:05

I am having this same issue with notifications with my Charge 3 and my IPhone 11.

 

When I had my iPhone 8plus, I had no issues with this.

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‎06-20-2020 14:03

In response to RDH

‎06-20-2020 14:03

I'm having the same problem. I have tried EVERYTHING...I just chatted with "Eliana C." from Fitbit who said there's an issue with iOS 13.5.1 (iPhone Xr) and Fitbit Charge 3s. She was very nice and helpful - I was probably on with her for 30 minutes - but I bet that was just an excuse because she couldn't figure it out? She couldn't tell me when it would be resolved which is annoying. I'll probably just ditch Fitbit and get an Apple watch...sad because I've loved by Fitbit but it doesn't work!

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