Problems with Fitbit charge 3

[Kay31yn61]

My Fitbit seems to think I’m a sleep when I’m reading my kindle?! It doesn’t keep a true count on flights of stairs that have occurred during a 24hr period! It missed an active 250 steps in an hours activity. I’ll put it down a glitch as it hasn’t happened before although I’ve only owned this watch for less than a calendar month 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Kay31yn61]

Thanks for your quick reply. My watch now says that I have hit the goal but it’s still missing on my iPad app so I’m at a loss as to how to rectify this anomaly 🤔🥺 If I restart the app and sync it back to my watch will I lose all data? 

[Kay31yn61]

I have already restarted my watch and my 250+ steps that was missing on my iPad has registered on my watch but it’s still not recorded on the Fitbit app Plus on the app it’s states that I went to bed just after 22.00 but I didn’t go up until 23.30:I was reading my kindle between those times and it has been adding to my sleep score. This has made my sleep score worse than it should’ve be so I wasn’t at all happy this morning then to add insult to injury there was the glitch with the movement steps 😡

Sent from my iPad

[SunsetRunner]

Kay, no.

[Kay31yn61]

Re problems with Fitbit charge 3 

It seems to be going from bad to worse!

I’ve updated iPad, iPhone and the Fitbit app and now I seem to be forever restarting disconnecting and reinstalling in the space of 15mins!!

This is not the stress free feeling I was expecting from taking up more exercise during this lockdown period!

If activities are missed it messes with goals that I’ve set myself and that is demoralising.

If the problem continues I’ll return the Fitbit and purchase an Apple Watch which at least shouldn’t have a problem with syncing with iPad and iPhone 

I hope this can be resolved quickly and please realise I have done everything and the kitchen sink to try to resolve this frustrating matter 

[SunsetRunner]

Contact Customer Support.