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Charge 3 display corrupted

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‎04-16-2020 05:41 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-16-2020 05:41 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

I received a Charge 3 for Valentine's Day. Lately, the screens are showing light and dark vertical lines and the width of these lines vary with the screen being displayed. I have tried the reset and long reset procedures as well as changing the clock face but nothing seems to help. Are there any other suggestions?

 

 

Moderator edit: subject for clarity

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‎04-19-2020 10:24

‎04-19-2020 10:24

Welcome to the Community, @SunsetRunner.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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