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Charge 3 display corrupted

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‎04-16-2020 05:50 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-16-2020 05:50 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

Hi there. I've got a Charge 3 which since yesterday around 2pm noticed lines across the screen and a grey background. I've changed the clock face making no difference, tried a standard reboot, still the same then tried the complete reboot, still the same? Any help would be most appreciated... just to add today I've noticed screen won't scroll up easily like before either.

 

Many Thanks 

 

 

Moderator edit: subject for clarity

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‎04-22-2020 07:50

‎04-22-2020 07:50

It's great to see you here, @Debbyballard78.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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