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Charge 3 display corrupted

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‎04-17-2020 13:44 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-17-2020 13:44 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

My Charge 3 has multiple lines going through the top of the screen. After trying all the fixes and restarting they are still there. I'm a bit annoyed that I purchased my Charge 3 less than a year and saw online people have been reporting this issue for years and its still happening to new customers. I expect a little more quality in a watch I paid 160.00 for.

 

 

Moderator edit: subject for clarity

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‎04-23-2020 10:18

‎04-23-2020 10:18

Welcome to the Community, @Tonironi34.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue.

 

I understand how are you feeling and since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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