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Charge 3 display corrupted

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‎04-23-2020 11:02 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 11:02 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

My Charge 3 started with one black line across the face and now has several. I tried the reset as well as changing the clock face. Anything else I can do? 

 

 

Moderator edit: subject for clarity

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‎05-04-2020 08:42

‎05-04-2020 08:42

Welcome to the Community, @XM607.

 

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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