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Charge 3 blank screen

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‎04-22-2020 06:47 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

‎04-22-2020 06:47 - last edited on ‎09-17-2020 12:06 by Fitbit Moderator

I got my Charge 3 as a birthday present from my husband and kids a year ago. A few months back, I started seeing the all too common white lines on the display. Tried restarting and nothing changed. Fast forward to now and the screen is completely black and my Fitbit is useless.

 

Such a disappointment that it didn’t even last one year. My birthday is tomorrow and I was considering getting a new one but thought I would start here first and see if I can get any guidance from Fitbit as I’m not sure I want to waste my birthday money. Thanks. 

 

 

Moderator edit: subject for clarity

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‎05-03-2020 11:24

‎05-03-2020 11:24

Welcome to the Community, @Vnaylor23.

 

I understand how are you feeling and apologize for the delay in response. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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