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Charge 3 display corrupted

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‎04-23-2020 15:27 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 15:27 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

Hi, so my Fitbit looks like this I have tried to reset it but is still the same. This is the 3rd Fitbit now that has done the same thing. Are there any other ways to try and fix it?

Thanks 

74B03C55-998A-4083-9B5B-401F1704FCEC.jpeg

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎05-06-2020 10:46

‎05-06-2020 10:46

It's great to see you around, @SunsetRunner.

 

I am sorry for the delay in response and appreciate the efforts in trying to fix this display issue. Thanks for the attachment too.

 

Upon checking with our support team, I was told that a case was created on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎05-06-2020 10:58

In response to AlejandraFitbit

‎05-06-2020 10:58

Has this issue been corrected yet? I started having the same issue on April 29, 2020. Please help! Need Charge 3 feedback.

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‎05-06-2020 11:28 - edited ‎05-06-2020 11:28

In response to Sandi47

‎05-06-2020 11:28 - edited ‎05-06-2020 11:28

Hi nothing yet still waiting on the support team!! 

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