Charge 3 battery and display issues

[hayleej]

I've seen several posts about these issues, and tried the solutions suggested. I posted earlier this week about the horizontal lines on the screen. It started out with just one or two about a month or so ago but it's just gotten worse.  I tried resetting it and changing the clock face which were suggestions from other posts and that didn't work.

Now in the span of a week the battery life has gone from normal to non-existent. Even if it's at 100% when I'm going to bed, it won't make it through the night. The main reason I got this model was for the sleep tracking capabilities and that's not possible when it dies in the middle of the night. It's just a year old so I wouldn't expect it to breakdown and so quickly at that. Hoping there's a way to fix both of these issues.

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to see you around, @hayleej.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂