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Charge 3 display corrupted

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‎04-30-2020 12:31 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

‎04-30-2020 12:31 - last edited on ‎09-17-2020 11:03 by Fitbit Moderator

I have had my charge 3 since December 2018. Other than replacing the band and some syncing issues last year, it has worked great. This morning the screen was distorted, like someone smeared the display and it has some lines in it. I’ve tried changing the clock face and restarted it multiple times, but no change. Please help! I love this product! If needed, I can provide photos!

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‎07-13-2020 08:54

‎07-13-2020 08:54

Welcome to the Community, @Canadas.

 

I appreciate your preference to our products and the efforts in trying to fix this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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