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Charge 3 display corrupted

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‎05-10-2020 15:49 - last edited on ‎09-17-2020 09:38 by

‎05-10-2020 15:49 - last edited on ‎09-17-2020 09:38 by

I have faded white lines on screen, horizontal dark lines. My clock and date are slowing so they are now on May 4th. I now can’t sync. Just says looking and charge 3 isn’t connecting to Bluetooth. Have read all the Fitbit troubleshooting, restarted 8 secs and 15 secs both got smiley face but still faded lines etc. Tried reinstalling Fitbit app on my iPhone and iPad. No joy. Any suggestions most welcome. Thanks

 

 

Moderator Edit: Clarified subject

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‎08-09-2020 08:28

‎08-09-2020 08:28

Welcome to the Community, @Gigglesgirl.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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