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Charge 3 display corrupted

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‎05-17-2020 16:50 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-17-2020 16:50 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

20200517_164826.jpg

 

my screen did this after charging. Was fine when I plugged it in. Customer service said it is out of warranty. I've tried to reset it 3 times after it happened. This is the 3rd one I have had in two years. Why do these not last for the amount of money that was spent?

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 08:15

‎08-21-2020 08:15

It's great to see you here, @_s.

 

Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period.

 

Since your device is out of this period, and therefore is not eligible for repair or replacement, you were offered a discount to thank you for your loyalty to Fitbit. For more information about our warranty, I recommend clicking here.

 

Also, if you are interested in using that discount, you can check out our comparison page and look for the device that meets your needs. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

 

Let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-21-2020 08:20

In response to AlejandraFitbit

‎08-21-2020 08:20

This product has been defective from the beginning. Everyone has told you that. You should stand behind your products no matter what. I refuse to do the new update because I know it will destroy the watch.


Sent via the Samsung Galaxy S8, an AT&T 5G Evolution capable smartphone
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