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Charge 3 setup issues

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‎05-17-2020 10:38 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

‎05-17-2020 10:38 - last edited on ‎09-17-2020 08:53 by Fitbit Moderator

Last week I bought and setup my personal Charge 3, no issues what so ever. Today, I'm trying to setup my husbands Charge 3. The trackers screen has the Fitbit logo with "www.fitbit.com/setup". Every Bluetooth is off in the house except the phone that I'm trying to pair it to.

 

The phone just keeps telling me it can't pair to the Charge 3. I have held the side sensor for the 8 seconds like recommended, smiley face showed up but back to the Fitbit logo. I have created an account for him on my laptop, but still not allowing the phone and tracker to pair/sync.

 

The tracker is not allowing me to swipe the screen to get to the settings. I have been trying to do this since 8pm last night and I'm not getting anywhere with this. Please HELP!

 

 

Moderator Edit: Clarified subject

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‎08-21-2020 08:09

‎08-21-2020 08:09

It's great to see you around, @snow01.

 

I understand how are you feeling and appreciate all the efforts in trying to fix this setup issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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