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Charge 3 display corrupted

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‎05-18-2020 22:49 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

‎05-18-2020 22:49 - last edited on ‎09-17-2020 08:52 by Fitbit Moderator

My Charge 3 is only 8 months old and I now have a black line running through the top thurs if my screen. I tried the reboot and charging suggestions to fix the problem but nothing has helped. It’s unfortunate because I like Fitbit but am disappointed in the durability of the Charge 3. Seems to be a consistent issue. Other trucks out there that have worked fir people in fixing this issue?

 

 

Moderator Edit: Clarified subject

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‎08-09-2020 09:06

‎08-09-2020 09:06

Welcome to the Community, @froot33.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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