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Charge 3 display corrupted

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‎05-28-2020 03:45 - last edited on ‎09-16-2020 19:33 by

‎05-28-2020 03:45 - last edited on ‎09-16-2020 19:33 by

Yesterday I noticed a black line across my clock face. Today there are three and my heart rate is not appearing. I’ve restarted a few times. I’ve tried to change the clock face, but it won’t allow me to do that ... it just keeps spinning and saying unavailable. 

 

 

Moderator Edit: Clarified subject

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‎09-16-2020 12:10 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

‎09-16-2020 12:10 - last edited on ‎11-06-2025 09:18 by Fitbit Moderator

A warm welcome to the Community, @kasingletary.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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