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Charge 3 display corrupted

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‎06-01-2020 22:10 - last edited on ‎09-16-2020 19:21 by

‎06-01-2020 22:10 - last edited on ‎09-16-2020 19:21 by

I bought the Fitbit Charge 3 for my mom as a gift and just received it today. I took it out of the box to check it and charge it for her and saw that the screen has 3 horizontal lines running across the screen. I have look through the forums and have tried to reset/ restart it but the issue still persists. What should I do. Please help. 

 

 

Moderator Edit: Clarified subject

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‎06-18-2020 08:48

‎06-18-2020 08:48

Welcome to the Community, @OscarRV.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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