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Charge 3 display corrupted

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‎06-07-2020 08:28 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 08:28 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

Hello, yet again I am having problems with my Fitbit Charge 3. This happened at the end of last year which resulted in you sending me a new one which was great service.

 

I have about 5 lines running through my screen again. I have tried a reset, have changed the clock face and I have tried a long reset. Please advise on what I need to do next. Thank you. 

 

 

Moderator Edit: Clarified subject

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‎09-11-2020 10:43 - last edited on ‎06-30-2025 07:29 by Fitbit Moderator

‎09-11-2020 10:43 - last edited on ‎06-30-2025 07:29 by Fitbit Moderator

It's great to see you around, @CoralPeters.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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