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Charge 3 display corrupted

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‎06-07-2020 08:56 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-07-2020 08:56 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

I have multiple lines if missing pixels on all my screens. I have tried to reboot multiple times, this fixes the problem for about 5 seconds, then back to missing lines. I have changed clocks with no difference to the screen. I have only had this Fitbit since December 2019 (a Christmas present).

 

Other members also have the Charge 3 and are not having this issue, yet. I do not get it wet at all and if it does I dry it immediately. If you have any ideas as to solving this problem that i have not already tried it would be appreciated. I am connected to an Android Samsung S9 phone.

 

 

Moderator Edit: Clarified subject

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‎09-11-2020 10:41 - last edited on ‎06-30-2025 07:30 by Fitbit Moderator

‎09-11-2020 10:41 - last edited on ‎06-30-2025 07:30 by Fitbit Moderator

Welcome to the Community, @SMOrwen.

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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