Charge 3 display corrupted

[Lozzyhaz]

I have had a charge 3 since September 2019, the first one broke within a month of purchase. I got the white lines on the screen and the screen would not respond. I was sent a replacement and this happened again 5 months later so I was sent another replacement. 3 months down the line this happened again so all on all 3 trackers with the white lines and unresponsive screen in less than 9 months.

I phoned again today to speak to customer support and was offered a replacement or 50% off an upgrade. I do not want another charge 3 as this has happened too many times now so wanted to upgrade to the 4 but to do this I would have to pay £65. I spoke to a supervisor as I think that this is ridiculous that I have to pay this, I should be able to pay the difference between a 3 and 4 which is £20. I'm really not happy with the response I got from the supervisor, why should I be out of pocket for a defective device that this has happened to 3 times. Surely they should be able to offer for me to only pay the difference since this is not my fault. Very frustrated with all this.

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Lozzyhaz.

I understand how are you feeling and appreciate all the feedback provided about the Charge 3. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 

[Lozzyhaz]

Hi, the device was in warranty at the time of posting the problem. Since then, the device has broken again and have now replaced with a charge 4, hopefully this one will be a better device than the 3

Thanks