help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-09-2020 07:32 - last edited on ‎10-05-2020 08:53 by Moderator Alum

‎06-09-2020 07:32 - last edited on ‎10-05-2020 08:53 by Moderator Alum

I have had a charge 3 since September 2019, the first one broke within a month of purchase. I got the white lines on the screen and the screen would not respond. I was sent a replacement and this happened again 5 months later so I was sent another replacement. 3 months down the line this happened again so all on all 3 trackers with the white lines and unresponsive screen in less than 9 months.

 

I phoned again today to speak to customer support and was offered a replacement or 50% off an upgrade. I do not want another charge 3 as this has happened too many times now so wanted to upgrade to the 4 but to do this I would have to pay £65. I spoke to a supervisor as I think that this is ridiculous that I have to pay this, I should be able to pay the difference between a 3 and 4 which is £20. I'm really not happy with the response I got from the supervisor, why should I be out of pocket for a defective device that this has happened to 3 times. Surely they should be able to offer for me to only pay the difference since this is not my fault. Very frustrated with all this.

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-05-2020 08:54 - last edited on ‎06-30-2025 07:52 by Fitbit Moderator

‎10-05-2020 08:54 - last edited on ‎06-30-2025 07:52 by Fitbit Moderator

Welcome to the Community, @Lozzyhaz.

I understand how are you feeling and appreciate all the feedback provided about the Charge 3. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-05-2020 10:51

In response to AlejandraFitbit

‎10-05-2020 10:51

Hi, the device was in warranty at the time of posting the problem. Since then, the device has broken again and have now replaced with a charge 4, hopefully this one will be a better device than the 3

Thanks

Best Answer
0 Votes