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Charge 3 display corrupted

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‎06-09-2020 09:28 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

‎06-09-2020 09:28 - last edited on ‎09-16-2020 11:33 by Fitbit Moderator

Hi I've just noticed my Charge 3 has grey stripes on the screen. I've read through everyone's comments and have tried rebooting and strangely changing the clock face? Unfortunately nothing has worked so far! Has anyone got any other ideas? 

 

 

Moderator Edit: Clarified subject

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‎06-11-2020 12:07

‎06-11-2020 12:07

Welcome to the Community, @nat74alie.

 

Thanks for troubleshooting this display issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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