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Charge 3 screen and button issues

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‎06-11-2020 00:16 - last edited on ‎10-16-2020 12:15 by Moderator Alum

‎06-11-2020 00:16 - last edited on ‎10-16-2020 12:15 by Moderator Alum

My charge 3 screen has been black for a while now, but still tracking, and now the button isn’t responding. Still tried restarting several times even though the button won’t press, but nothing happens. Not sure what to do.

 

 

Moderator Edit: Clarified subject

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‎10-16-2020 12:18 - last edited on ‎11-06-2025 08:36 by Fitbit Moderator

‎10-16-2020 12:18 - last edited on ‎11-06-2025 08:36 by Fitbit Moderator

Welcome to the Community, @ltippetts.

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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