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Charge 3 display corrupted

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‎06-10-2020 22:09 - last edited on ‎10-01-2020 12:11 by Moderator Alum

‎06-10-2020 22:09 - last edited on ‎10-01-2020 12:11 by Moderator Alum

I plugged my Fitbit Charge 3 in, I came back later to check how much it had charged and my screen was grey with white lines down it. Nothing had touched it or been split on it while it was charging. This Fitbit is only a year old. 

I went to look if anyone else has had this problem and followed the steps to reboot/restart my Fitbit. This was not able to fix the problem

 

 

Moderator Edit: Clarified subject

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‎10-01-2020 12:12 - last edited on ‎06-30-2025 07:57 by Fitbit Moderator

‎10-01-2020 12:12 - last edited on ‎06-30-2025 07:57 by Fitbit Moderator

Welcome to the Community, @NicoleG97.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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