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Charge 3 display corrupted

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‎06-11-2020 00:58 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

‎06-11-2020 00:58 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

Hi, I've tried the long restart, restarting, rebooting my device and changing the clock faces. But I now have 2 black lines running across the screen. How do I get rid of these please? 

 

 

Moderator Edit: Clarified subject

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‎09-06-2020 10:59 - last edited on ‎11-06-2025 09:25 by Fitbit Moderator

‎09-06-2020 10:59 - last edited on ‎11-06-2025 09:25 by Fitbit Moderator

Welcome to the Community, @Caroline_85.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎09-06-2020 11:21

In response to AlejandraFitbit

‎09-06-2020 11:21

I am having the same issue. I have to black lines going through the top of the screen horizontally. I have tried doing a short restart, but that hasnt fixed the issue.

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