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Charge 3 display corrupted

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‎06-11-2020 08:06 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

‎06-11-2020 08:06 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

Hi, since this morning my Charge 3 has had white / grey vertical lines down the screen, the width of the lines changes depending on which screen I am on but on the main screen (with the clock) is goes right across the screen.

I have re-started and re-booted it and changed the clock face but neither has had any impact on it.

 

Please advise what I can do to resolve this issue.

I bought this in October 2019 so I've only had it 8 months.

 

Kind regards 

 

 

Moderator Edit: Clarified subject

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‎09-06-2020 11:24 - last edited on ‎11-06-2025 09:25 by Fitbit Moderator

‎09-06-2020 11:24 - last edited on ‎11-06-2025 09:25 by Fitbit Moderator

Welcome to the Community, @MeadM.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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