help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display corrupted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-11-2020 08:06 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

‎06-11-2020 08:06 - last edited on ‎09-16-2020 11:31 by Fitbit Moderator

Hi, since this morning my Charge 3 has had white / grey vertical lines down the screen, the width of the lines changes depending on which screen I am on but on the main screen (with the clock) is goes right across the screen.

I have re-started and re-booted it and changed the clock face but neither has had any impact on it.

 

Please advise what I can do to resolve this issue.

I bought this in October 2019 so I've only had it 8 months.

 

Kind regards 

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-06-2020 11:24

‎09-06-2020 11:24

Welcome to the Community, @MeadM.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes