Charge 3 display corrupted

[kaleema]

I've had my Fitbit almost a year. I was charging my Fitbit, when my alarm went off. I went to turn it off, and the vertical white lines showed up. I tried to reset it plugged in, and not. It would start looping through my stats, and not stop until I found a way to turn my screen off. I also tried setting the clock face to a different setting. Now, along with the white lines, there is a horizontal black line. 

 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @kaleema.

Thanks for troubleshooting this display issue and for the attachments. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.