06-16-2020
11:11
- last edited on
09-23-2020
11:40
by
AlejandraFitbit
06-16-2020
11:11
- last edited on
09-23-2020
11:40
by
AlejandraFitbit
Hello, I have noticed some black horizontal lines across my screen, it started off with one but now I have many all over my screen and it is making it difficult to read certain notifications and data.
I have tried to do a normal reboot and have plugged my device in and done a full restart but the lines are still there. Does anyone have any advice on how to fix this problem or the best way to contact Fitbit as I am struggling to get through to anyone!
Thank you in advance for any help!
Moderator Edit: Clarified subject
09-23-2020 11:41
09-23-2020 11:41
Welcome to the Community, @AliWri.
Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was opened on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else.