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Charge 3 display corrupted

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‎07-12-2020 07:44 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

‎07-12-2020 07:44 - last edited on ‎09-16-2020 08:40 by Fitbit Moderator

Charge 3 was purchased 2/20/19. December 19, 2019 - grey screen with horizontal lines. After multiple restarts, no success. It was replaced December 20, 2019. Today - July 12, 2020 - the same thing again. Multiple restarts that haven't worked. I love my Fitbit, but every one I've owned has had at least one issue that required replacement. I'm no longer frustrated, I'm angry. 

 

There are features on the Charge 4 that I would like, but I'm losing confidence in this product line. I seriously hope that Fitbit can help me. 

 

 

Moderator Edit: Clarified subject

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‎08-31-2020 08:56

‎08-31-2020 08:56

It's great to see you around, @Faithd-c.

 

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that a case was created on your behalf. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-31-2020 09:12

In response to AlejandraFitbit

‎08-31-2020 09:12

I ordered a Charge 4. Working okay so far, but having two Charge 3's that failed within 18 months is disheartening. However, I need the sleep function and I do like Fitbits. Hoping I have better luck with the Charge 4

Thanks.


Faith
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