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Charge 3 display corrupted

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‎07-18-2020 13:51 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

‎07-18-2020 13:51 - last edited on ‎09-15-2020 16:41 by Fitbit Moderator

I’ve had my Charge 3 for a year now and after the first few months a white line appeared running across the lower portion, and while it was annoying it still worked. Towards the end of last year I quit using my Fitbit and just started again, but yesterday when it updated the white lines suddenly increased from 1 to 3 making it annoying to the point I want to switch brands. I have tried every recommended fix whether it be soft reset, hard reset, or clearing data, but nothing has ever worked.

 

 

Moderator Edit: Clarified subject

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‎07-26-2020 10:44 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

‎07-26-2020 10:44 - last edited on ‎05-13-2025 05:31 by Fitbit Moderator

It's great to welcome you, @NotTheRealJere.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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