Charge 3 display corrupted

[Faithd-c]

For the second time in 17 months, gray screen, dark lines, unresponsive screen. Replaced the end of December 2019, same problem again, 6 months later. Unfixable with resets. No relief from Fitbit except a 25% discount that doesn't include the Charge 4!

When I asked for a refund on the $80/yr Premium I just paid, I'm told it's not their problem: Google made the transaction. Another series of hoops to go through!  How does Fitbit stay in business? 

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you here, @Faithd-c.

I understand how are you feeling and appreciate the feedback provided. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see: fitbit.com/legal/returns-and-warranty. We thank you for being a customer and hope that the discount will help keep you in the Fitbit family.

Let me know if you need anything else.