Charge 3 white line after first sync

[ckrahling]

Just got a new Charge 3 and synced it with my computer.  the display didn't change at all.  It just showed a horizontal white line.  I've checked and have the latest software update, according t the website.  I use the android platform.  Any Help?

[Waher]

Try adding it on your phone and not your computer. I had the same problem with new Charge 3 today and the computer app wasn't recognizing an update and leaving the tracker with the progress bar line that never went away. When I used my phone, the app recognized an update and the progress bar on the tracker advanced until the update was complete and the tracker then worked as it should.

[ckrahling]

Thank you!  This worked perfectly!  Odd that it wouldn't load on the computer though.