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Charge 3 display distorted

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‎11-29-2018 10:24 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-29-2018 10:24 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

My wife’s Charge 3 display, specifically the step counter, is distorted. I cannot seem to find a fix or see any advice on how to resolve the issue.

 

TIA

 

 

Moderator edit: subject for clarity

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6 REPLIES 6

‎11-30-2018 02:32

‎11-30-2018 02:32

Try giving it a restart to see if that fixes it. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎12-02-2018 04:52 - last edited on ‎11-08-2025 05:40 by Fitbit Moderator

‎12-02-2018 04:52 - last edited on ‎11-08-2025 05:40 by Fitbit Moderator

Welcome to the Community @howdydoody and @N8teGee thanks for the input. I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked?

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-14-2018 03:08

In response to AlejandraFitbit

‎12-14-2018 03:08

Sorry I have not responded back to this thread, but we contacted Fitbit through DM on Twitter.  The resolution was getting a replacement charge 3.   The person who answered our DM’s was prompt and courteous.

 

thanks

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‎12-14-2018 03:24 - edited ‎11-08-2025 05:40

In response to howdydoody

‎12-14-2018 03:24 - edited ‎11-08-2025 05:40

Great news @howdydoody! We're glad to hear that you were offered a replacement. Woman Wink Don't forget that you can set up your new tracker on the currently Fitbit account without losing any previous data:

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a nice weekend! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-19-2020 07:56

In response to N8teGee

‎05-19-2020 07:56

Does not help

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‎05-19-2020 07:56

In response to AlejandraFitbit

‎05-19-2020 07:56

Did not help me

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