help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 display distorted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-29-2018 10:24 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎11-29-2018 10:24 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

My wife’s Charge 3 display, specifically the step counter, is distorted. I cannot seem to find a fix or see any advice on how to resolve the issue.

 

TIA

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
0 Votes
6 REPLIES 6

‎11-30-2018 02:32

‎11-30-2018 02:32

Try giving it a restart to see if that fixes it. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎12-02-2018 04:52

‎12-02-2018 04:52

Welcome to the Community @howdydoody and @N8teGee thanks for the input. I appreciate all the efforts in trying to fix this issue and would like to know if the instructions provided by our friend worked?

 

Hope to hear from you soon. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer

‎12-14-2018 03:08

In response to AlejandraFitbit

‎12-14-2018 03:08

Sorry I have not responded back to this thread, but we contacted Fitbit through DM on Twitter.  The resolution was getting a replacement charge 3.   The person who answered our DM’s was prompt and courteous.

 

thanks

Best Answer
0 Votes

‎12-14-2018 03:24

In response to howdydoody

‎12-14-2018 03:24

Great news @howdydoody! We're glad to hear that you were offered a replacement. Woman Wink Don't forget that you can set up your new tracker on the currently Fitbit account without losing any previous data:

 

  1. From the Fitbit app dashboard, tap or click the Account icon.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community. You can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Have a nice weekend! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-19-2020 07:56

In response to N8teGee

‎05-19-2020 07:56

Does not help

Best Answer
0 Votes

‎05-19-2020 07:56

In response to AlejandraFitbit

‎05-19-2020 07:56

Did not help me

Best Answer
0 Votes