Charge 3 display freezing

[Klav]

Hi there,

Need some help/guidance with my Charge 3 SE. It was all working fine until last week. The Fitbit still collects my data but the screen is frozen every time it illuminates.

It responds fine to a tap to get it to illuminate but I can see that the second clock hand does not move nor does the heart rate counter onscreen. If i swipe to get to a menu, it first doesn't respond. If I let the screen blackout and tap again, it has loaded the screen so every time I want to operate the features, I have to let the screen sleep and tap it again which takes a long time.

Does anybody know how to fix this? I have tried a reset it plugged in with no luck.It does reset but I don't see the smiley face you are supposed to see. I have tried changing the clock face. I have also tried restarting it from the menu on the Fitbit which takes forever but doesn't solve. I have also let the Fitbit completely die and recharge but it hasn't solve it.

Many thanks,

Anthony.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community, @Klav.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else. 🙂

[GmaSue]

Display Frozen: I have the same issue. My Charger 3 display is frozen but the time and date are correct & updating. The data is being collected OK on my Android phone. But I can't access anything on my watch. I've tried to reboot by holding in the side 'button' but the Fitbit logo doesn't come up like it does on my husbands Fitbit when he reboots. Please post the answer to this problem.

[Klav]

Hi @GmaSue

I used the live chat function to speak to a helpful member of staff who tried to do some extra troubleshooting with me but no luck. 

After that, he sent me an email that basically allows me to get a like for like replacement or 50% off a different device in the range.

I would say contact them like I did. Hopefully if yours can't be fixed by the extra steps, ifnits in warranty then you should be entitled to the same.

Best of luck!

[Klav]

Hi @AlejandraFitbit. All sorted now, thanks for the reply🙂

[GmaSue]

Thank you!

Sent from Cell Phone

[AlejandraFitbit]

Hi guys, I hope you are doing fine.

I appreciate all the efforts in trying to fix this freezing issue.

@Klav, I am glad to hear that this issue has been handled. If there is anything else we can help you with, do not hesitate to post it.

@GmaSue, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 😉

[GmaSue]

I changed my Clock Face selection and I think it's working okay for now.
I like the Retro Charger 2 Clock face but it causes problems on my Charger 3.
I wish they would create better clock faces! I want the time in nice, easy to read fonts, day and date, and steps all on the face.

Sent from Cell Phone

[CDavison]

I have the same problem,  have rebooted three time still not swiping.  Have contact customer services and received a we received your change of account but no support so far!!!

Anyone got any other ideas apart from reboot which isn't working.... have to keep accessing app to get my stats.

[Klav]

Have you tried contacting Fitbit through the live chat function? I found them very helpful and they sorted it out with a replacement in one session.

Best of luck!