Charge 3 display getting dim

[Mcooroipaehr]

Ever since I got my Fitbit Charge 3 a year ago, it has constantly shut off even when it is fully charged. In the past week the screen on my Fitbit has become so dim that I can't see a single thing on it, unless I am in a completely dark room.

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Forums, @Mcooroipaehr.

Thanks for letting us know about the issue you are experiencing with your Charge 3 getting dim. We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I may do to assist you in the meantime.

[Mcooroipaehr]

I did notice after a few weeks of using my Fitbit  received it had these white lines at the top of my screen, They've been there ever since. I was wondering if their was anything I could do to try and resolve this problem.