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Charge 3 display getting dim

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‎06-09-2020 03:24 - last edited on ‎10-07-2020 12:13 by Moderator Alum

‎06-09-2020 03:24 - last edited on ‎10-07-2020 12:13 by Moderator Alum

I have read other posts on hereabout screen being too dim to see. That is exactly the problem I am having. When I’m outside I cannot see my screen at all. It makes my Fitbit almost pointless out running, unable to gauge timings etc.

 

I have rebooted and tried a long reboot and nothing has changed. I absolutely loved my Fitbit until now, it’s my second Fitbit I’ve had and is 5 months old. Please help me sort this Fitbit... thank you

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 12:19 - last edited on ‎06-30-2025 07:48 by Fitbit Moderator

‎10-07-2020 12:19 - last edited on ‎06-30-2025 07:48 by Fitbit Moderator

Welcome to the Community, @SamHutch.

Thanks for troubleshooting this display issue. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-07-2020 13:28

In response to AlejandraFitbit

‎10-07-2020 13:28

Hello, I too am having this problem now. It began yesterday morning and continues today. I can only see my display now in a pitch black setting. I have tried changing clock faces but no luck. I have tried the following with no luck either: 

Perform a long restart with these steps:

 

  1. Plug your device back into the charging cable and hold the button down for 15 seconds.
  2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  3. The device turns off.
  4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  5. Remove the device from the charging cable. The device shuts down.
  6. Important: Plug the device into the charging cable again.

I LOVE my Fitbit and certainly don't want to have to give it up. 

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‎10-07-2020 13:37

‎10-07-2020 13:37

Hi

I'm facing the same problem with my fitbit from last few days too. I hv rebooted & changed the clock face but nothing seems to solve the problem. This fitbit is a replacement for my old fitbit that had problem with strap & I'm very disappointed with fitbit. It is useless having a fitbit when the display is so dim & hard to read especially during day time. 😏😳.

 

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