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Charge 3 display getting dim

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‎06-15-2020 00:55 - last edited on ‎11-05-2020 09:30 by Moderator Alum

‎06-15-2020 00:55 - last edited on ‎11-05-2020 09:30 by Moderator Alum

The screen on my Fitbit Charge 3 has been disappearing for over a week now. I have tried resets, long resets and screen changes but nothing helps. Even tried letting the battery run right down but that made no difference either.

 

This one is just out of guarantee now (it was a replacement for my first one which died after swimming within the guarantee period). I am not hopeful but thought it worth asking if there is anything else I can try. Thank you

 

 

Moderator Edit: Clarified subject

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‎11-05-2020 09:31

‎11-05-2020 09:31

Welcome to the Community, @LindyG.

 

Thanks for troubleshooting this display issue. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-05-2020 09:42

In response to AlejandraFitbit

‎11-05-2020 09:42

I too am having the same problem and did all the troubleshooting along with changing clock face & rebooting. This started after the latest update and impossible to see my heart rate when running.

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