Charge 3 screen flickering

[Ana3]

Hi, I’ve had my Charge 3 since April last year, the current tracker since July. Today, for the second time since owning a charge 3, the screen started jumping crazily from screen to screen, I troubleshooted it with a Fitbit team member and luckily because I’m still under warranty they’re sending me a new one! But I’m worried, because this is the second time, that next time it happens My warranty will have expired and I’ll have to pay for a new one. Which I’m effect means it’s only good for less than a year... I sync and charge it regularly, don’t wear it in the shower, I genuinely take good care of it so I’m baffled as to why this has happened again. Has anybody else experienced this? Genuinely would like to know

Moderator Edit: Clarified subject

[AlejandraFitbit]

It's great to see you around, @Ana3.

Thanks for troubleshooting this display issue. I am glad to hear that you contacted support and that will be receiving a replacement.

About the new one, I recommend keeping an eye on it in case you experience the same issue, but I don't think you will have issues with the new one.

Keep the stepping up! 🙂

[Harlow79]

I've had my Charge 3 since January 2020. Over the past month, I've had issues with the screen freezing and turning off with battery charged. In the past week, it's vibrating sporadically with the screen cycling through from one face to another repeatedly. With reset attempts, the date/time is incorrect, and now I'm unable to get it to reset at all. I've followed troubleshooting without any success. As of this morning, the battery went from 98% to empty to 2% in a few seconds. Date g time were wecorrect (yesterday's data), and it won't shut off completely. What's more, I tried the Live Chat feature for support, and was repeatedly directed back to the main Help screen where I'm asked to select my device.